How XM Feedback System Works?
Customer can enter feedback through any assigned device such as laptop/tablet. Once submitted, an administrator can review the comments and approve them, same feedback can be made live on big displays located at the venue and on social media sites such as twitter.
Features Of Feedback System :
As feedback system could be a single point modem without any help for customer to fill his opinion, this software solution is highly intuitive.
Word of mouth publicity
Word of mouth or referral marketing is excellent & most credible way for any brand to create awareness. XM feedback system allows you to showcase positive feedback from actual customers.
Integrated solution for different devices
XM feedback system supports and designed by keeping in mind that it might be used across different devices such as smartphones/tablets/desktop/LCD Videowall etc.
XM feedback system comes with comments approval filter through which a brand can filter out the not relevant comments to showcase on display screen for others to read.
Social Media Integration
To create a close connection with viewer and customer, through XM feedback system one can post his/her feedback on various social media accounts including twitter.
Brand can make its customer loyal if it understands its customer correctly. To understand ever changing nature of customer and external factors that might be influencing buying behavior, XM feedback system enables collection of feedback on product/service/experiment on timely basis.