Overview
Long queues are long known to cause irate customers and many companies have token management to solve this problem. Xtreme Media’s Queue management system is smart and helps to automate the process and bring more efficiency. According to studies, QMS reduces perceived waiting time by 37%. What’s different about XM’s QMS is that it can be integrated with digital signage features thereby enabling smooth token generation & management. For Example, this web-based application allows doctors to manage their patient list from their personal devices like smartphones & tablets.
Features
Web Based Solution
Access the solution & gracefully manage queues from any mobile, tablet or computer, in use by the admin or any sub-user, via Intranet/Internet.
Token Generation
Generate customized tokens as per the service to be availed & automatically populate queues at the service counters.
Missed Token Recall
Recall no show tokens of customers who may have, for whatsoever reasons, missed their token call earlier.
Out of Turn
Call customers in a non-sequential order in case of an emergency as and when required.
Multi Data Presentation
Play any media content like images, videos, etc. suitable for brand promotion, alongside customized queuing data.
Applications
Government Offices
Banking
Hospitals
QSR
Case Study
Apollo
Apollo Hospitals offers extensive facilities and has a rich board of doctors, to manage the whole process of visiting doctors digitization of token generation was necessary. Xtreme Media’s integrated QMS with digital signage not only made the process smooth and easy but also converted the screens as a platform to share necessary information regarding hospital facilities and treatments.
XM QMS at Apollo Hospital fetches the required data from HMIS and convert it into dynamic XM QMS templates. This is an integrated QMS and digital signage solution, due to which Apollo Hospitals can re-enforce the branding too.
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